Privacy Policy

Last Updated: [01/10/2025]

1. Introduction

Welcome to Naxzo (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website (naxzo.co) and use our AI automation services.

By using our services, you agree to the practices described in this Privacy Policy.

2. Who We Are

Business Name: Naxzo
Business Address: Perth, WA, Australia
Contact Email: [email protected]
Website: https://naxzo.co
Jurisdiction: Australia

3. Information We Collect

We may collect and process the following types of personal and usage information:

User Inputs and Conversations: Data entered into our systems, including prompts, chat messages, or other AI interactions.

Contact Details: Name, email address, phone number, and business information.

Payment Information: Billing details and payment records (processed securely through third-party providers).

Usage Data and Analytics: Information about how users interact with our services (e.g., browser type, device data, time spent).

We do not knowingly collect data from anyone under the age of 18.

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our AI and automation services.

To process transactions and manage billing.

To improve AI accuracy, quality, and overall performance.

To respond to customer inquiries and provide support.

To send updates, offers, or marketing communications (only with consent).

To ensure compliance with legal and regulatory requirements.

5. Third-Party Services

We work with reputable third-party providers that help us operate and improve our services. These include:

Go High Level – CRM and automation platform.

OpenAI – AI model provider used to process and generate responses.

Twilio – Communication and messaging service.

These third parties process data on our behalf and are contractually obligated to handle personal information securely and in compliance with privacy laws.

Note: Naxzo does not directly train or fine-tune AI models using client data; however, OpenAI may process input data in accordance with its own privacy policy.

6. Data Retention

We retain your data for as long as necessary to provide our services or until your account is deleted. Upon account deletion, personal data and associated records will be securely removed from our active systems unless required for legal or compliance purposes.

7. User Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.

Correction: Request corrections to any inaccurate or outdated information.

Deletion: Request that we delete your personal data.

Opt-Out: Opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

To exercise these rights, contact us at [email protected].

8. Security Measures

We take your privacy seriously and implement appropriate security measures to protect your data, including:

Encryption of data in transit and at rest.

Secure servers and restricted employee access.

Regular reviews of our security practices.

Despite these measures, no digital system is completely secure, and users share information at their own risk.

9. International Data Transfers

Your data is stored and processed within Australia. We do not transfer personal data internationally.

If future operations require international data transfer, we will ensure compliance with applicable data protection laws (e.g., GDPR safeguards).

10. Cookies and Tracking

Our website may use cookies and analytics tools to enhance user experience and track website performance. You can manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised “Effective Date.”

We encourage you to review this Policy periodically.

12. Contact Us

For any questions, privacy concerns, or to exercise your data rights, please contact us:

Naxzo
Perth, WA, Australia
📧 [email protected]
🌐 https://naxzo.co

✅ Compliant With:

Australian Privacy Principles (APPs)

General Data Protection Regulation (GDPR)

California Consumer Privacy Act (CCPA)

AI-specific transparency and data handling best practices